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Terms and Conditions
Ordering:
Orders can be
placed by fax (1-713-932-7558), phone (1-713-463-3755), mail, e-mail
(stephen@menuwarehouse.com)
or over the Internet at
http://www.menuwarehouse.com. Purchase Order numbers are
required. All custom orders for non-stock items must be received in
writing. Although we make every effort to expedite orders,
production times vary, so please advise us of any deadlines when
placing an order. We are not responsible for errors resulting from
verbal orders.
Shipping:
Shipping and
handling charges are F.O.B. Houston Texas. Orders are shipped FEDEX
Ground unless otherwise specified. Menu Warehouse is not responsible
for delays in transit.
Payment Terms:
Non-established
accounts ship either PREPAID or UPS-COD. No personal checks are
accepted. We reserve the right to request a certified check or money
order for the orders over $100.00. Credit applications are available
upon request. Established open accounts are expected to pay within
30 days of the invoice date. We reserve the right to place a credit
hold on open accounts with balances over 30 days.
Returns:
A Return
Authorization Number is mandatory for stock orders approved for an
return. In order to process your return, a Return Authorization form
must be signed, faxed back and used as a packing slip in the box
being returned. Stock items may be returned for credit, less a 20%
restocking charge. Purchaser is responsible for shipping and
handling charges (both ways). A return must be requested within 10
days of receiving merchandise. All items returned must be in the
same condition as originally delivered. Once goods are received and
approved, a credit will be issued and mailed to you. Deductions
should not be taken prior to a credit memo being applied to your
account.
Non-Stock
Items: Custom made or non-stock sizes cannot be returned.
Charges may apply for canceling custom orders for time and material
expenses. Free samples are available for custom orders for your
approval prior to placing the order. Plate charges will be applied
for samples requiring a custom logo or custom font. Please contact
customer service at 1-713-463-3755 to request your sample. |
